FAQ

Frequently Asked Questions

Have questions? We have answers. Browse our FAQs below.

Payment

What forms of payment are accepted?

All major forms, including Visa, Mastercard, American Express, Diners Club, and Discover. We also accept Apple Pay, Google Pay, and PayPal.

Do you offer a payment installment plan?

Yes! Select "Shop Pay Installments" during checkout.

Shipping

How fast will I receive my items?

We usually process orders within 24 hours. Depending on the shipping method you request, you'll usually receive your items between 3 and 10 days from placing the order.

Do you offer free shipping?

Yes — orders over $75 ship free. Orders under $75 will show shipping costs at checkout.

Do you ship outside the continental US?

By default, we only ship within the lower 48 states. If you're outside this area, reach out to us before placing your order — we may be able to make an exception depending on the item and destination.

Which carriers do you ship with, and can I track my order?

We ship via USPS, UPS, and FedEx. After placing an order, you'll receive a link to monitor detailed tracking information.

Local Pickup

Can I pick up an item instead of having it shipped?

Depending on the item, inventory is located in Dallas or the Rio Grande Valley. If you'd like to arrange local pickup, submit a request through our Contact Us form and we'll coordinate a time and location with you.

New Arrivals

How frequently is inventory updated?

Roughly once per week. Post launch, you'll be able to see new items within the "New Arrivals" collection in the store.

Will you be adding any new collections or product categories?

We're likely to add products for kids and maybe even corporate gifts. We're open to other ideas too — reach out through our Contact Us form if you'd like to make a suggestion!

Referral Program

Do you have a referral program?

We're currently working on a referral program that will reward you for referring new customers. Details are still being finalized — check back here for updates, or follow us for announcements.

Consignment

Can I consign items via The Gilded Dragonfly?

That's our intention, though we're still working through the details. Check back here for updates, or follow us for announcements.

Returns

Can I return an item?

All sales are final — we do not accept returns or exchanges. Since we sell used, one-of-a-kind pieces, please review photos and descriptions carefully (and reach out with any questions) before purchasing.

Offers & Discounts

Can I negotiate the price on an item?

Yes! Use the "Make an Offer" button on the product page to submit your offer. If your offer is accepted, we'll email you a discount code — it's valid only for you and only for that specific product.

What happens after I make an offer?

We'll review it and get back to you. If we accept, you'll receive an email with a unique discount code for that item.

Can I use my discount code on other items or share it with someone else?

No — each code is tied to your specific offer and item, and can't be transferred or reused elsewhere.

Can I get a discount for a large order?

Yes — add all the items you're interested in to your cart, then contact us to request a discount code for the order.